If you suspect unauthorized access to your account, secure your account immediately by changing your passwords, enabling two-factor authentication, and contacting our Support Team.
Step 1: Check whether the activity may be related to trading activity
Before assuming unauthorized access, review your account activity for possible trading-related causes.
| Possible cause | What to check |
|---|---|
| Stop-out | Check whether trades were automatically closed due to insufficient margin. |
| Trading losses | Review whether open positions moved against you. |
| Account activity | Review login, trading, deposit, withdrawal, and transfer activity where available. |
Step 2: Secure your account immediately
| Action | Details |
|---|---|
| Change your client portal password | Update your login password from the client portal. |
| Change your MT4/MT5 password | Reset your trading account password. |
| Change your registered email password | Secure the email account linked to your Ultima Markets UK profile. |
| Enable two-factor authentication | Add a security authenticator device to increase account protection. |
Step 3: Contact Support
If the activity is not related to stop-out or normal trading activity, contact our Support Team immediately.
Please provide:
| Information | Example |
|---|---|
| Registered email address | The email linked to your account |
| Account number | Your trading account number, if available |
| Description of the issue | What happened and when you noticed it |
| Supporting evidence | Screenshots, emails, transaction details, or login alerts, if available |
Important reminders
- Never share your client portal password, trading account password, or investor password.
- Ultima Markets UK does not store your passwords.
- Do not share verification codes or authenticator codes with anyone.
- If you suspect unauthorized access, act immediately.