You may be unable to add a security authenticator device due to account security checks. These checks help protect your account from unauthorized access or unauthorized changes.
What you should do
Please email our Support Team at info@ultima-markets.co.uk using your registered email address.
Include the following information:
| Required information | Details |
|---|---|
| Full legal name | Your name as registered with Ultima Markets UK |
| Date of birth | Your registered date of birth |
| Selfie with proof of identity | A selfie holding your proof of identity document (front and back) |
What happens next
| Stage | Description |
|---|---|
| 1. Submission | You send the required information from your registered email address. |
| 2. Verification | Our Support Team reviews and verifies the information provided. |
| 3. Assistance | Once verified, we will assist you with the next steps. |
Important notes
- Please only send documents from your registered email address.
- Make sure all documents are clear, complete, and readable.
- Additional verification may be required depending on your account status.