CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. The vast majority of retail client accounts lose money when trading in CFDs. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
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Why does MT5 show “No Connection”?
"No connection" error means a server connection issue, often due to incorrect login credentials; verify account number, password, server address, internet, and server status.
What to check
Possible cause
What to do
Wrong account number
Check your trading account number from your login email or client portal.
Wrong password
Make sure you are using your trading account password.
Wrong server
Select the correct server from your trading account details.
Internet issue
Check your network connection and try again.
Server issue
Check whether the selected server is available.
Recommended troubleshooting steps
Step
Action
1
Check that your internet connection is stable.
2
Confirm your trading account number.
3
Confirm your trading account password.
4
Confirm the correct server address.
5
Reconnect to the server.
6
Restart the MT5 platform if the issue continues.
Important notes
No Connection can appear even when the login details are correct if there is a network or server issue.
If the server cannot be found, you may need to manually add or scan for the server.
Avoid using client portal credentials when logging in to MT5.
