"Authorization failed" error usually means incorrect login credentials or wrong server selection. Ensure you connect to the correct server and use your trading account password, not the client portal password. Reset the trading password via the client portal if needed, then try logging in again.
What to check
| Item | Details |
|---|---|
| Trading account number | Make sure the account number is entered correctly. |
| Trading account password | Use the trading account password, not the client portal password. |
| Server | Select the correct server linked to your trading account. |
| Password reset | If you are unsure of your trading account password, reset it through the client portal. |
Recommended action
| Step | Action |
|---|---|
| 1 | Check the trading account login details sent to your registered email. |
| 2 | Confirm the correct trading account number. |
| 3 | Confirm the correct server. |
| 4 | Re-enter the trading account password carefully. |
| 5 | Try logging in again. |
| 6 | Reset the trading account password if you are unsure whether the password is correct. |
Important notes
- Authorization Failed is commonly related to login details or server selection.
- Your client portal password cannot be used as your MT5 trading password.
- Make sure there are no extra spaces when copying and pasting credentials.