Common causes of trading account login failure include incorrect account number, wrong password (use MT5 password, not client portal password), selecting the wrong server, extra spaces in credentials, confusing similar characters like "O" and "0," and expired demo accounts. Important notes emphasize that trading account and client portal logins differ, demo accounts may expire, and credentials valid on the client portal may not work on MT5 since they are separate systems.
Common causes
| Cause | Explanation | What to check |
|---|---|---|
| Incorrect account number | The trading account number may be entered incorrectly. | Check the account number from your login email or client portal. |
| Incorrect password | The trading account password may be wrong. | Make sure you are using the MT5 trading password, not the client portal password. |
| Wrong server | You may have selected the wrong server. | Select the server shown in your trading account details. |
| Extra spaces | Spaces before, during, or after the account number or password can cause login failure. | Re-enter the details carefully. |
| Similar characters | The letter O/I and number 0/i may be confused. | Check each character carefully. |
| Expired demo account | Demo accounts may expire after the validity period. | Create a new demo account if the previous one expired. |
Important notes
- Trading account login details are different from client portal login details.
- Demo accounts may no longer be accessible after expiry.
- If the same credentials work on the client portal, this does not mean they will work on MT5 because they are separate login systems.