Withdrawal requests may be rejected due to insufficient margin, incorrect details, or third-party transfers; reasons and next steps will be emailed.
Common rejection reasons
| Reason | Explanation | What to check |
|---|---|---|
| Insufficient free margin | Open positions or margin requirements may reduce the amount available for withdrawal. | Check your free margin and open positions. |
| Incorrect withdrawal details | Bank, card, or payment details may be incomplete or incorrect. | Review the details entered in your withdrawal request. |
| Third-party transfer | Withdrawals to accounts under another person’s name are not allowed. | Ensure the receiving account is under your own name. |
| Verification requirement | Additional account or payment verification may be required. | Check whether any documents or account actions are pending. |
| Payment method restriction | The selected method may not be available for the requested withdrawal. | Review available methods in the client portal. |
What happens after rejection
If a withdrawal request is rejected, an email may be sent explaining the reason and any next steps required.
Important notes
- Withdrawal details should be accurate before submission.
- Withdrawals must comply with anti-money laundering and account security requirements.
- Additional documents may be requested depending on the situation.