Using the client portal ensures smooth deposit processing. For deposits made outside it, such as international bank transfers without payment slips, log into the portal and create a deposit order without paying again. Provide payment proof and details when submitting the order. This deposit may take longer. Always use the client portal for faster, accurate processing.
What you should do
| Step | Action |
|---|---|
| 1 | Log in to your client portal. |
| 2 | Prepare your payment proof and transaction details. |
| 3 | Create a new deposit order that matches the transfer you already made. |
| 4 | Do not make another payment for the same transaction. |
Information to provide
| Required information | Details |
|---|---|
| Payment proof | Screenshot or document showing the payment confirmation. |
| Payment amount | The amount transferred. |
| Other transaction details | Any payment reference, sender details, or bank information available. |
Important note
Deposits made outside the client portal may take longer to verify and process. To avoid delays, always initiate deposits through the client portal.