Deposits usually take 1–3 business days to process. If funds are deducted but not credited, delays or verification may be the cause. Provide proof of payment and contact Support at info@ultima-markets.co.uk for assistance.
Why this may happen
Your deposit may not appear immediately due to processing delays or additional verification requirements.
Information to provide
| Required information | Details |
|---|---|
| Amount deducted | The exact amount deducted from your bank account or payment method. |
| Sender’s name | The sender’s name should match the trading account holder’s name. |
| Transaction details | Provide a bank statement, payment confirmation, transaction reference, or screenshot showing the payment details. |
What happens next
Our Support Team will review the payment details and assist with the investigation.