If your account has a negative balance, it will be reviewed and processed automatically; manual resets are unavailable. Contact Support if negative for over one business day.
What happens when your account has a negative balance
| Situation | Explanation |
|---|---|
| Negative balance appears | Your account will be reviewed under the regular negative balance process. |
| Eligible account | Negative balances in eligible accounts will be assessed and processed accordingly. |
| Manual reset | Manual resets are no longer available through the client portal. |
When to contact Support
If your account remains in a negative balance for more than one business day, please contact our Support Team for assistance.
Important note
Negative balance processing may be subject to account eligibility and internal review.