CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. The vast majority of retail client accounts lose money when trading in CFDs. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
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Why is my MT5 platform frozen or not responding?
MT5 may freeze due to low device performance, too many charts or indicators, unstable internet, or platform issues. To fix this, close unnecessary charts, remove unused indicators or EAs, restart MT5 and your device, check your internet, and update or reinstall MT5 if needed. Display issues don't affect open trades, which remain on the server unless closed or triggered by conditions. Check EAs for high resource use.
Common causes
Cause
Explanation
Device performance
Low memory or high CPU usage may affect platform response.
Too many charts
Running many charts at once may slow down the platform.
Too many indicators or EAs
Heavy indicators or EAs may affect platform performance.
Internet issue
Unstable connection may cause delayed updates.
Platform issue
Installation or update problems may affect performance.
What to try
Step
Action
1
Close unnecessary charts.
2
Remove unused indicators or EAs.
3
Restart the MT5 platform.
4
Restart your device.
5
Check your internet connection.
6
Update or reinstall MT5 if the issue continues.
Important notes
Platform display issues do not necessarily mean your trades are closed or changed.
Open trades remain on the trading server unless they are closed by you, triggered by order conditions, or affected by account conditions.
If using EAs, check whether the EA is causing high platform resource usage.
