CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. The vast majority of retail client accounts lose money when trading in CFDs. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
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Why can't I trade certain products on MT 5?
You may be unable to trade certain products on MetaTrader due to incorrect login details, using a read-only password, account type restrictions, market closed hours, or insufficient margin. To check product trading hours, open Market Watch in MT5, right-click the product, select Specification, and review the trading hours. Note that the New Order button may be unavailable with a read-only password, and account restrictions or margin levels can affect trading ability.
What to check
Possible reason
What it means
What to do
Incorrect login
You may have entered the wrong account number, password, or server.
Check your login credentials and server details.
Read-only password
You may be logged in using an investor password.
Log in using your trading account password.
Product not available
Some products may only be available for specific account types.
Check whether your account type supports the product.
Market closed
The product may be outside its trading hours.
Check the product specifications for trading sessions.
Insufficient margin
Your account may not have enough margin to open the trade.
Check your margin level and available free margin.
How to check product trading hours
Step
Action
1
Open Market Watch in MT4 or MT5.
2
Right-click the product.
3
Select Specification.
4
Review the product’s trading hours.
Important notes
The New Order button may be unavailable if you are logged in with a read-only password.
Certain products may not be tradable under all account types.
Open trades, margin level, and account restrictions may affect your ability to trade.
