CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. The vast majority of retail client accounts lose money when trading in CFDs. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
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Why can’t I see the internal transfer option?
To enable the transfer option, ensure your proof of identity and address documents are submitted and approved, complete any additional verification, and confirm your account is active. The transfer may be unavailable if verification is incomplete, documents are under review, the account is restricted, or the function is unsupported for your account or currency. Transfer availability also depends on account status, currency, system eligibility, open trades, and sufficient funds.
What to check
Item
What to confirm
Proof of identity
Make sure your identity document has been submitted and approved.
Proof of address
Make sure your address document has been submitted and approved.
Additional verification
Check whether any other required verification documents are pending.
Account status
Ensure your account is active and eligible to use the transfer function.
Possible reasons the transfer option is unavailable
Reason
Explanation
Account not fully verified
Some fund functions may only be available after verification is completed.
Pending document review
The option may remain unavailable while documents are still under review.
Account restriction
Account status or internal review may affect transfer availability.
Function not supported
The transfer option may not be available for the selected account or currency setup.
Important notes
The transfer option may only appear after required verification is approved.
Transfer availability may depend on account status, currency, and system eligibility.
Open trades or insufficient available funds may also affect whether a transfer can be completed.
